Privacy Policy

Last Updated: August 22, 2026

Supershirt (“Supershirt,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit www.supershirt.ca, create an account, request a quote, place an order, upload artwork, use our online design tools, communicate with us, or otherwise use our products and services.

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), where applicable.

1. Personal Information We Collect

The information we collect depends on how you interact with Supershirt and may include:

Name and company or organization name
Email address and telephone number
Billing and shipping addresses
Account information and login credentials
Order, quote and transaction information
Products, sizes, colours, quantities and customization selections
Artwork, photographs, logos, designs and other files you upload or send to us
Designs created or modified using our online designer or automated tools
Messages, emails, quote requests and other communications with us
Information necessary to process payments, although complete payment-card information is generally processed by our payment service providers rather than stored directly by Supershirt
Shipping and delivery information
IP address, browser type, device information and operating system
Website activity, pages viewed, referring pages and interactions with our website
Cookie and similar technology information

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order, request a quote or contact us
When you create or use a customer account
When you upload artwork or use our online designer
When you approve a quote or artwork proof
Automatically when you interact with our website, subject to applicable consent requirements
From service providers involved in payments, shipping, website operation, analytics or advertising

3. How We Use Personal Information

We may use personal information for purposes including:

Processing, producing and fulfilling orders
Preparing and managing quotes
Creating artwork proofs and customized products
Processing payments and refunds
Arranging shipping and delivery
Communicating about orders, artwork, payments and deliveries
Providing customer service
Managing customer accounts
Operating and improving our website and online designer
Maintaining website security and preventing fraud or abuse
Diagnosing technical problems
Measuring website performance and understanding how visitors use our website
Measuring the effectiveness of advertising and marketing campaigns
Sending marketing communications where permitted by law and, where required, with your consent
Maintaining appropriate business, tax and accounting records
Establishing, exercising or defending legal rights
Complying with applicable legal and regulatory requirements

We limit our collection and use of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

4. Custom Artwork and Uploaded Files

When you upload or provide artwork, photographs, logos, designs or other files, we may store and process those files to prepare quotes, generate proofs, produce customized merchandise, provide customer service and maintain appropriate order records.

Uploaded artwork may contain personal information, such as names, photographs or other identifiable information. You are responsible for ensuring that you have the appropriate authority or consent to provide personal information about other individuals contained in artwork or files submitted to Supershirt.

We do not sell customer artwork or uploaded files as personal information.

5. Online Designer and Automated/AI Tools

Supershirt may provide online design, image editing, background removal, artificial intelligence and other automated features.

When you use these features, information such as uploaded images, design instructions and related content may need to be processed to provide the requested functionality.

Some automated features may rely on third-party technology providers. Information necessary to perform the requested function may therefore be transmitted to or processed by those service providers.

We seek to limit the information provided to third parties to what is reasonably necessary to deliver the applicable service.

You should avoid uploading unnecessary sensitive personal information into design or AI tools.

6. Payment Information

Payments may be processed by third-party payment processors.

Supershirt generally does not directly store complete credit or debit card numbers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

We may retain transaction information such as payment status, transaction identifiers, amounts paid and refund information for order administration, accounting, fraud prevention and legal compliance.

7. Shipping and Delivery

We may provide necessary personal information to shipping, courier and logistics providers in order to calculate shipping charges, create shipping labels, deliver orders and resolve delivery issues.

This information may include your name, company name, delivery address, telephone number, email address and information about the shipment.

8. Cookies and Similar Technologies

Supershirt.ca uses cookies and similar technologies for purposes such as:

Operating the shopping cart and checkout
Maintaining login sessions
Remembering preferences
Website security and fraud prevention
Website functionality and performance
Analytics and traffic measurement
Measuring advertising performance
Supporting advertising and remarketing where permitted and appropriately configured

Some cookies are necessary for the website to operate. Other cookies may be provided by analytics, advertising or other third-party services.

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.

You can also control or delete cookies through your browser settings. Disabling certain cookies may prevent some website features from functioning correctly.

9. Analytics and Advertising

We may use analytics and advertising services to understand website usage, measure marketing performance and promote Supershirt products and services.

These services may use cookies, pixels, tags or similar technologies to collect information about interactions with our website and advertisements.

Depending on the services enabled on our website, providers may include services offered by Google and Meta.

Information processed through these technologies may include device information, browser information, IP address, website interactions, referral information and advertising or analytics identifiers.

We do not represent that information collected independently by third-party platforms is governed solely by this Privacy Policy. Those providers process information according to their own privacy policies and applicable agreements.

10. Marketing Communications

We may send promotional emails or other commercial electronic messages where permitted by law and, where required, with your consent.

You can unsubscribe from promotional emails using the unsubscribe mechanism provided in the message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional communications necessary to manage an existing order, quote, account, payment or customer-service matter.

11. When We Share Personal Information

We do not sell personal information.

We may disclose personal information to service providers when reasonably necessary to operate our business and provide our services, including:

Website hosting and technology providers
Payment processors
Shipping and courier providers
Email and communications providers
Cloud storage and data-processing providers
Analytics providers
Advertising and marketing platforms
Fraud-prevention and website-security providers
Professional advisers such as accountants, insurers or legal advisers when reasonably necessary

We may also disclose information where required or permitted by law, including in response to lawful requests from courts, regulators, law-enforcement authorities or other governmental bodies.

We may disclose information in connection with a proposed or completed business transaction, such as a merger, acquisition, financing or sale of business assets, subject to applicable legal requirements.

12. Service Providers Outside Canada

Some of our service providers may store or process personal information outside Canada, including in the United States or other countries.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities or government agencies in accordance with applicable law.

We use service providers for legitimate business purposes and take reasonable steps appropriate to the circumstances when entrusting personal information to third parties.

13. Consent and Your Choices

Where consent is the appropriate legal basis for collecting, using or disclosing personal information, we seek consent appropriate to the sensitivity of the information and the circumstances.

You may withdraw consent to certain uses of personal information, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain products or services. For example, we cannot fulfill an online order without processing information necessary for payment, production and delivery.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required for legitimate business, accounting, tax, warranty, dispute-resolution, fraud-prevention or legal purposes.

Different types of information may be retained for different periods.

When information is no longer reasonably required, we may securely delete, destroy or anonymize it, subject to applicable legal and technical requirements.

15. Security Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information in our custody or control.

These measures may include access controls, account authentication, website security technologies, secure communications, software updates, security monitoring and restrictions on access to personal information.

No website, network, storage system or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

16. Privacy and Data Breaches

If we become aware of a privacy or security breach involving personal information, we will investigate and take reasonable steps appropriate to the circumstances.

Where required by applicable law, we will notify affected individuals and report the breach to the appropriate regulatory authority.

17. Accuracy of Personal Information

We make reasonable efforts to keep personal information accurate, complete and up to date where necessary for the purposes for which it is used.

You may update certain account information through your customer account or contact us to request a correction.

18. Accessing or Correcting Your Personal Information

Subject to applicable law, you may request access to personal information that Supershirt holds about you and request correction of inaccurate or incomplete information.

We may need to verify your identity before responding to a request.

There may be circumstances in which applicable law permits or requires us to refuse access to some information. If that occurs, we will provide an explanation where required.

19. Children’s Privacy

Our website and custom printing services are intended primarily for businesses and individuals capable of entering into commercial transactions.

We do not knowingly seek to collect personal information directly from young children for marketing purposes.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.

20. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Supershirt is not responsible for the privacy practices, security or content of websites that we do not operate. We encourage you to review the privacy policies of third-party services before providing them with personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices or legal obligations.

When we update this policy, we will revise the “Last Updated” date at the top of the page.

If a change is material, we may provide additional notice where appropriate or required by law.

22. Privacy Questions, Requests and Complaints

Supershirt is responsible for personal information under its control.

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, want to withdraw consent where applicable, or have a privacy complaint, please contact us:

Privacy Officer — Supershirt
875 Foster Ave., Unit 118
Windsor, Ontario N8X 4W3
Canada

Email: orders@supershirt.ca
Phone: 519-916-1693
Toll Free: 1-833-913-1308
Website: www.supershirt.ca

We will review privacy questions and complaints and respond in accordance with applicable privacy law.