Shipping & Delivery Information

Last Updated: August 22, 2026

Supershirt ships custom apparel, promotional products and decorated merchandise across Canada. Because most orders are produced specifically for each customer, the total time required to receive an order includes both production time and carrier transit time.

Please review the information below before placing your order.

1. Shipping Within Canada

Supershirt ships to addresses throughout Canada.

Shipping charges for orders below the free-shipping threshold are calculated based on factors that may include:

Delivery destination
Package size
Package weight
Number of packages
Available carrier services

The applicable shipping charge is normally displayed during checkout before you complete your order.

2. Free Shipping on Orders of $300 or More

Supershirt currently offers free standard shipping within Canada on qualifying orders of $300 CAD or more.

Unless otherwise stated, eligibility is based on the order subtotal after applicable discounts and before taxes.

Free shipping applies to qualifying standard shipments within Canada.

Additional charges may apply to unusually large, heavy, oversized, remote or special-delivery shipments where applicable. If an additional charge is required, we will disclose it before proceeding whenever reasonably possible.

3. Orders Under $300

For orders below $300 CAD, shipping is generally calculated during checkout based on the destination and shipment characteristics.

Shipping rates may vary depending on the delivery address, package dimensions, package weight and carrier availability.

Because rates are calculated dynamically, the shipping cost for one destination may differ from the cost for another destination.

4. Production Time

Most Supershirt orders are custom produced after the order is confirmed.

Our standard production turnaround is generally approximately two weeks, unless a different turnaround is displayed, quoted or agreed for the order.

Production time may vary depending on:

Order size
Decoration method
Artwork requirements
Product availability
Supplier inventory
Seasonal demand
Special production requirements

Production times are estimates and are not guaranteed delivery dates.

5. When Production Time Begins

Production generally begins only after all information and approvals required to complete the order have been received.

This may include:

Payment or approved payment arrangements
Artwork approval
Final product selections
Final colours
Final quantities and sizes
Personalization information
Required customer-supplied artwork or files
Availability of the required merchandise

Delays in receiving payment, artwork approval, names, numbers, sizing information or other required information may delay the production schedule.

6. Shipping Time Is Additional to Production Time

Carrier transit time is additional to production time.

For example, if an order requires approximately two weeks for production, the carrier’s delivery time begins after the completed order is handed to the shipping carrier.

Customers should therefore consider both production time and shipping time when planning for events, deadlines or required delivery dates.

7. Estimated Delivery Times

Delivery times vary depending on the destination and carrier service selected.

Many Canadian shipments may arrive within approximately 1 to 7 business days after shipment, although remote destinations or circumstances outside our control may require additional time.

All delivery estimates are approximate and are not guaranteed unless Supershirt has expressly agreed to a guaranteed delivery service in writing.

8. Rush Orders

If you require an order by a specific date, please contact Supershirt before placing the order.

Rush production may be available depending on product availability, decoration method, order quantity and our current production schedule.

Rush charges and expedited shipping costs may apply.

We recommend providing your required date as early as possible.

9. Tracking Information

When tracking information is available, it may be provided by email or through your customer account after the shipment has been processed.

Please allow time for the carrier’s tracking system to update after a shipping label is created.

A tracking number may initially show limited information until the carrier physically receives and scans the package.

10. Multiple Packages

Some larger orders may be shipped in more than one package.

Packages within the same order may occasionally arrive at different times.

If multiple tracking numbers are available, they may be provided separately.

11. Split Shipments

Supershirt may occasionally ship an order in separate shipments when appropriate, for example when products are produced at different times or when doing so avoids unnecessary delays.

Where a split shipment would materially affect the customer’s shipping cost or order expectations, we will communicate with the customer when reasonably possible.

12. Product Availability and Supplier Delays

Supershirt carries products from multiple manufacturers and suppliers.

Inventory displayed on our website may be based on supplier information and can change quickly.

If a required product, colour or size becomes unavailable after an order is placed, we may contact you to discuss available alternatives.

Options may include:

Waiting for the item to become available
Selecting another colour or size
Selecting a comparable replacement product
Removing the unavailable item
Receiving an appropriate refund for the unavailable portion where applicable

We will not make a materially different product substitution without customer authorization.

13. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please verify the shipping address carefully before completing checkout.

Supershirt is not responsible for delivery problems resulting from an incorrect, incomplete or outdated address provided by the customer.

If an address correction is possible before shipment, please contact us immediately.

14. Address Corrections and Returned Packages

If a carrier charges an address-correction fee because of incorrect customer-provided information, the customer may be responsible for that charge to the extent permitted by law.

If a package is returned to Supershirt because the address was incorrect, incomplete, refused or otherwise undeliverable, additional shipping charges may be required before the order is shipped again.

15. Carrier Delays

After an order is handed to the carrier, delivery may be affected by circumstances outside Supershirt’s reasonable control.

These may include:

Weather conditions
Transportation interruptions
Labour disruptions
Carrier network delays
Natural disasters
Public emergencies
High seasonal shipping volume
Remote-area delivery schedules

We will make reasonable efforts to assist with carrier issues, but carrier delays do not automatically make a custom order eligible for cancellation or refund, subject to applicable law.

16. Lost Shipments

If tracking indicates that a shipment may be lost, please contact us at orders@supershirt.ca.

We will review the tracking information and, where appropriate, open an investigation or claim with the shipping carrier.

Carrier investigations may require additional processing time.

Please do not place a replacement order solely because tracking has not recently updated without first contacting us, as delayed shipments may still be in transit.

17. Damaged Shipments

If your order arrives with visible shipping damage, please photograph:

The outside of the shipping package
The shipping label
The damaged area of the package
The affected merchandise

Please retain the original packaging while the issue is being reviewed.

We will assist with the appropriate shipping claim where applicable.

18. Delivery Confirmation

A carrier may consider an order delivered based on its tracking records, delivery scan, photograph, signature or other delivery confirmation.

If tracking shows that a package was delivered but you cannot locate it, please:

Check the delivery location
Check with other household or business members
Check nearby entrances or receiving areas
Contact the carrier where appropriate
Contact Supershirt if the shipment still cannot be located

We will assist with reasonable investigation where appropriate.

19. Business Addresses

For shipments to commercial addresses, customers should make sure the business name, unit number, receiving department and any other relevant delivery information are included in the shipping address.

Carrier delivery hours may vary from the operating hours of the receiving business.

20. Remote and Rural Destinations

Some remote, rural or limited-access locations may require additional transit time or may be subject to carrier surcharges.

Where an additional shipping charge is required and was not reasonably reflected during checkout, we may contact the customer before shipping.

21. Local Pickup

If local pickup is offered as an available option during checkout or by prior arrangement, customers may collect completed orders from Supershirt after receiving confirmation that the order is ready.

Please do not arrive for pickup before receiving confirmation that your order has been completed.

Pickup availability, instructions and hours may be provided with the order confirmation or pickup notification.

22. United States and International Shipping

Supershirt may accept orders for destinations outside Canada on a case-by-case basis or where international shipping is available through our website.

International shipments may be subject to additional:

Shipping charges
Customs procedures
Import duties
Taxes
Brokerage fees
Government charges

Unless expressly stated otherwise, the recipient is responsible for import duties, taxes, brokerage fees and other charges assessed by the destination country or applicable authorities.

International delivery times may vary significantly because of customs processing and carrier conditions.

23. Taxes

Applicable sales taxes are calculated separately from shipping charges according to the customer’s order and applicable tax rules.

Free-shipping eligibility is generally based on the qualifying order subtotal and does not include taxes unless otherwise stated.

24. Special Delivery Requirements

If your order has special delivery requirements, such as a loading dock, restricted receiving hours, event deadline or other delivery condition, please contact Supershirt before completing the order.

We will make reasonable efforts to accommodate special requirements but cannot guarantee that all carrier requests will be available.

25. Event and Deadline Orders

If an order is required for a conference, tournament, trade show, wedding, school event, company event or another fixed date, please tell us the required date before production begins.

Customers should allow sufficient time for both production and shipping.

A requested event date does not become a guaranteed delivery date unless Supershirt expressly agrees to it in writing.

26. Changes to Shipping Information

Supershirt may update shipping methods, carriers, rates, free-shipping thresholds, estimated delivery times and related shipping policies from time to time.

The shipping terms applicable to a particular order will generally be those presented or agreed when that order is placed.

27. Relationship to Our Other Policies

This Shipping & Delivery Information page should be read together with our:

If a specific written quote or agreement contains shipping terms that differ from this general policy, the specifically agreed terms will apply to that order to the extent of the difference.

28. Contact Us About Shipping

If you have questions about shipping, delivery times or an existing shipment, please contact us:

Supershirt
875 Foster Ave., Unit 118
Windsor, Ontario N8X 4W3
Canada

Email: orders@supershirt.ca
Phone: 519-916-1693
Toll Free: 1-833-913-1308
Website: www.supershirt.ca

For questions about an existing order, please include your order number so we can assist you more quickly.